Catholic Family Services
Catholic Diocese of Port Pirie

Quality Improvement Council

Critical Incident Response

Critical Incidents are situations with the potential to cause psychological harm to employees and may occur inside or outside the workplace. For example:

  • Workplace accidents
  • Unexpected death or injury of employees
  • Involvement in violent confrontations such as an assault or armed hold-up
  • Redundancy and organisational transition
  • Challenging or distressing work events
  • Severe conflict within teams or organisations

Employee Assist Programs has extensive experience in providing counselling and trauma management across the full range of critical incidents. Our range of services is designed to limit the impact of critical incidents on employees and organisations. Our approach is underpinned by current research on critical incident and trauma management.

Onsite Critical Incident Response

Employee Assist Programs has a service operating 24 hours a day, seven days a week whereby counsellors can be on-site within specified rapid response times to provide individual and/or group psychological first aid. By arrangement with the organisation, the counsellor will conduct a post-incident follow-up.


Organisations that require a Critical Incident Report will receive a comprehensive report of the incident completed by the counsellor after the follow-up process has been completed.

Critical Incident Consultancy

Employee Assist Programs can assist your organisation to prepare for critical incidents through consultancy on aspects of critical incident management, policies and procedures

Critical Incident Training

Centacare Catholic Country SA design and deliver training programs in critical incident management, covering topic such as:

  • Roles and responsibilities of managers/supervisors
  • Understanding the needs and responses of employees to incidents
  • How to communicate information about the incident

Please contact your local Centacare Catholic Country SA office for further information.

Available Locations